Terms of Service and Privacy Policy

Production

Standard production time is five days from art approval. Most of our items are available with a rush service. If such an arrangement is needed, please make sure to write the in-hands date in the “Special requests” box at checkout. If there are any concerns about fulfilling your requests, we will contact you. All production times are listed in business days: weekends and holidays do not count towards production time.

Shipping

All packages are shipped via FedEx or UPS. Standard shipping time is 1-5 days depending on the products ordered and your location. All shipping times are listed in business days: weekends and holidays do not count towards shipping time. When your order is shipped, an email with the tracking number will be sent to the email address on your account. Once your order is given to FedEx or UPS, the package becomes your property. If delivery is required before a certain date, please note this in the “Special Requests” box at checkout. If there are any concerns about fulfilling your requests, we will contact you. We do not, as of yet, ship outside of the United States nor to FPO/APO addresses, or PO Boxes.

Out of Stock

All products offered are subject to availability. If an item which you order is out of stock, we will contact you to review your options.

Order Cancellation

Please be sure to review your order confirmation. You will be responsible for ensuring that all details are accurate. If we do not hear from you, the order will continue to proceed to the factory. Being that our products are customized with your logo, once production has started orders cannot be changed. Order cancellations prior to production will be charged according to the work which has already been completed.

Artwork

Preferred format for artwork is a vector file with fonts converted to outlines. We will provide up to ½ hour of art time to redraw your logo if needed. Pricing on the website includes a 1 color imprint. If your graphic requires additional imprint colors, please contact us so we can review your graphic and let you know what options are available to reproduce your logo.

Returns

Being that our products are customized with your logo, we are unable to accept any returns.

Satisfaction Guarantee

Our goal is to provide our clients with a great product while maintaining our reputation for giving you all of the attention you deserve. To this end, we guarantee that we will fulfill your order according to the specifications you have entered online. We look forward to supplying you with promo power.

Privacy Policy

PromoPowerDepot appreciates that you have chosen us to supply you with all of your promotional power needs. We value your privacy and we do not nor will we ever rent, sell or distribute your name, address, email address, credit card, or other personal information. Account information is used strictly for conducting business and keeping in touch with you.

24 Hour Service Requirements

  • Orders placed by 4PM on Monday-Thursday and by 12Noon on Friday will ship the next business day.
  • Item ordered must be listed as being available for 24 hour service and needs to be in stock.
  • Artwork needs to be production ready – 1 color vector artwork with fonts converted to curves.
  • If your logo is more than one color – please confirm that we can reproduce it for you.
  • Additional charges may apply for expedited freight.
  • Must request 24 hour service.
  • We guarantee that your order will ship on time.  The time in transit is dependent on the carrier.
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